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Select Department

Support Types & Response Time


Emergency Case
e.g. :  
  • Server Down
  • Website Down
  • Network Down
All Time:

Response Time: 0.5 hours

  In case of emergency,
Please Contact *

+6012.6171688 - Chen

+6018.2930280 - Carlos
+6011.69613126 - Rangga
+6011.69638718 - Albert
+6018.2967268 - EJ
+6010.3662688 - Johan

*Note:
In case On Duty Standby Personnel is engaged, you may perform call attempt again after 5 mins or leave a SMS on your issue, we promised to reply once available. Otherwise, call shall be pickup in not more than 3 calls.

Submit your ticket
based on your enquiry

*Note:
Ticket ID is required for Support Escalation.

You shall received an email with Ticket ID.


Non Emergency Case
e.g. :  
  • Billing Enquiry
  • Sales Enquiry
  • Other Support Enquiry
During Office Hour:

Response Time: 2.0 hours

Non Office Hour / Public Holiday:

Response Time: 12.0 hours

Submit your ticket
based on your enquiry

You shall received an email with Ticket ID.